Supervised Contact

Supervised Contact provides a safe, neutral, and child-focused environment where children can spend time with a parent or family member when ongoing support or supervision is required. Our aim is to promote positive, meaningful contact while ensuring the safety, wellbeing, and best interests of the child at all times.

Our experienced and professional supervisors remain present throughout each session, offering reassurance, observing interactions where required, and ensuring that contact takes place in a calm, respectful, and supportive setting.

Booking Supervised Contact

To ensure we provide the appropriate level of support for your family, all new bookings require a completed Referral Form and Risk Assessment before contact sessions can begin. This allows us to assess individual needs, identify any risks, and ensure all safeguarding procedures are in place prior to the first session.

Start your booking by completing our Referral Form:

Referral Form:
/solicitor-enquiry/

/private-families/

/social-worker-enquiry-cafcaas/

Once we have received your completed referral and supporting information, a member of our team will contact you to discuss the next steps and arrange your booking.

Fees

Prices are available on request.

This fee includes:

• A fully supervised contact session.

• A professional written report provided to the paying parent following the session (where applicable).

If additional reports are requested for solicitors, courts, Cafcass, or other authorised recipients, these are available for a small additional administration fee.

If you have any questions about the referral process, fees, or whether supervised contact is the right service for your family, please don't hesitate to get in touch. Our team is happy to provide guidance and answer any queries before you book.

Supported Contact

Supported Contact provides families with a safe, welcoming, and child-centred environment where children can spend quality time with a parent or family member. Unlike supervised contact, our staff are available to offer support and assistance when needed but do not remain with the family throughout the session or observe every interaction.

This service is suitable where there are no significant safeguarding concerns but where families would benefit from a neutral venue and the reassurance that trained staff are on hand if required. Our goal is to help create positive experiences that support and strengthen family relationships.

Booking Supported Contact

Before your first session, we ask all families to complete a Referral Form. This helps us understand your family's circumstances, ensure Supported Contact is the most appropriate service, and prepare for your visit.

Where necessary, we may also request additional information to ensure we can provide a safe and suitable environment for everyone attending.

Start your booking by completing our Referral Form:

Referral Form:
/solicitor-enquiry/

/private-families/

/social-worker-enquiry-cafcaas/

Once your referral has been received, a member of our team will be in touch to discuss availability and arrange your first session.

Fees

Prices are available on request.

This fee includes:

• Use of our safe, child-friendly contact centre.

• Support from experienced staff throughout your visit, if required.

• Assistance with arrivals and departures to help ensure smooth handovers.

Should you require a written summary or report following a session, this may be available for an additional administration fee where appropriate.

If you're unsure whether Supported Contact is the right service for your family, our team will be happy to discuss your circumstances and help you choose the most suitable option.

Community Supervised Contact

Community Supervised Contact allows children and families to spend time together in the community while maintaining the reassurance of professional supervision. Rather than taking place within our contact centre, these sessions are held at agreed public locations such as parks, cafés, museums, soft play centres, or other family-friendly venues that are appropriate for the child's age and needs.

A trained supervisor accompanies the family throughout the session, ensuring the child's safety and wellbeing while allowing natural and meaningful interactions to take place. This service can help families progress towards less restrictive contact arrangements where appropriate, while providing independent observations and maintaining a safe environment.

Booking Community Supervised Contact

Before any community-based session can be arranged, we require a completed Referral Form and Risk Assessment. This enables us to assess whether community contact is suitable, identify any safeguarding considerations, and agree on an appropriate venue and contact plan.

Each referral is carefully reviewed to ensure the location, supervision level, and practical arrangements are suitable for everyone involved.

Start your booking by completing our Referral Form:

Referral Form:
/solicitor-enquiry/

/private-families/

/social-worker-enquiry-cafcaas/

Once we have received your completed referral and supporting information, a member of our team will contact you to discuss your requirements, agree a suitable venue, and arrange your booking.

Fees.

Prices are available on request.

Please note that community sessions may incur additional costs depending on the agreed arrangements, including:

• Supervisor travel time and mileage (where applicable).

• Admission fees for venues or activities, where these are required.

• Parking charges or other reasonable expenses associated with the session.

A professional written report for the paying parent is included where requested as part of the agreed service. Additional reports for solicitors, courts, Cafcass, or other authorised recipients are available for a small additional administration fee.

If you are unsure whether Community Supervised Contact is the most appropriate option for your family, our team will be happy to discuss your circumstances and help you choose the service that best meets your needs.

Virtual Contact

Virtual Contact provides children and families with the opportunity to maintain regular and meaningful contact through secure video or telephone calls when face-to-face contact is not possible or appropriate. This service offers a safe and structured way for children to stay connected with a parent or family member, regardless of distance or individual circumstances.

A trained contact supervisor is present throughout the virtual session to facilitate the call, ensure the child's safety and wellbeing, and provide support where required. Virtual Contact can be particularly beneficial where families live in different parts of the country, during temporary arrangements, or when directed by the court or another professional.

Booking Virtual Contact

Before your first Virtual Contact session can be arranged, we require a completed Referral Form and Risk Assessment. This allows us to assess your family's needs, ensure the service is suitable, and make the necessary arrangements for a safe and successful session.

Start your booking by completing our Referral Form:

Referral Form:
/solicitor-enquiry/

/private-families/

/social-worker-enquiry-cafcaas/

Once we have received your completed referral and supporting information, a member of our team will contact you to discuss the arrangements and confirm your booking.

Fees

Prices are available on request.

This fee includes:

• A professionally facilitated and supervised video or telephone contact session.

• Support from an experienced contact supervisor throughout the session.

• A written report provided to the paying parent, where included as part of the agreed service.

Additional reports for solicitors, courts, Cafcass, or other authorised recipients are available for a small additional administration fee.

To help sessions run smoothly, all participants should have access to a reliable internet connection (for video calls), a suitable device, and a quiet, private environment where the child can engage comfortably.

If you have any questions about Virtual Contact or would like to discuss whether it is the right option for your family, our team will be happy to help.

Supported Handovers

Supported Handovers provide a safe, neutral, and child-focused way for children to be transferred between parents or carers without the need for direct contact between the adults. This service is designed to reduce conflict, minimise stress for children, and ensure that handovers take place in a calm, respectful, and supportive environment.

Our experienced staff facilitate the arrival and departure of each parent or carer, carefully managing the handover process to ensure children can move smoothly between households. Parents do not need to meet or communicate directly, helping to create a more positive experience for everyone involved.

Supported Handovers are suitable for families who are experiencing conflict, following court proceedings, or where a neutral location has been recommended by a professional or agreed between the parties.

Booking Supported Handovers

Before Supported Handovers can begin, we require a completed Referral Form and, where appropriate, a Risk Assessment. This enables us to understand your family's circumstances, identify any safeguarding considerations, and ensure suitable arrangements are in place for each handover.

Start your booking by completing our Referral Form:

Referral Form:
/solicitor-enquiry/

/private-families/

/social-worker-enquiry-cafcaas/

Once we have received your completed referral and supporting information, a member of our team will contact you to discuss the arrangements and confirm your booking.

Fees.

Prices are available on request.

This fee includes:

• A professionally managed handover at our contact centre.

• Support from experienced staff throughout the arrival and departure process.

• Separate arrival and collection arrangements to minimise contact between parents or carers.

• A safe, neutral environment focused on the child's wellbeing.

If a written record or report is required for solicitors, the court, Cafcass, or another authorised recipient, this can be provided for an additional administration fee.

If you are unsure whether Supported Handovers are the right service for your family, our team will be happy to discuss your circumstances and help you choose the most appropriate option.

Monitored Contact

Monitored Contact provides families with a safe, child-focused environment where children can spend time with a parent or family member while maintaining an appropriate level of oversight. Unlike Supervised Contact, a contact worker is not continuously present throughout the session. Instead, staff carry out regular welfare checks and remain available at all times to offer support if needed.

This service is suitable where there are no significant safeguarding concerns requiring constant supervision, but where an independent presence is needed to provide reassurance, monitor the wellbeing of those attending, and ensure the agreed arrangements are followed.

Our aim is to provide children with the opportunity to enjoy quality time with their family member in a relaxed environment while ensuring that support is readily available should any concerns arise.

Booking Monitored Contact

Before Monitored Contact can begin, we require a completed Referral Form and, where appropriate, a Risk Assessment. This enables us to assess your family's needs, ensure the service is suitable, and put the appropriate arrangements in place before the first session.

Start your booking by completing our Referral Form:

Referral Form:

/solicitor-enquiry/

/private-families/

/social-worker-enquiry-cafcaas/

Once we have received your completed referral and supporting information, a member of our team will contact you to discuss your requirements and arrange your booking.

Fees.

Prices are available on request.

This fee includes:

• A monitored contact session within our safe and child-friendly contact centre.

• Regular welfare checks by an experienced contact worker throughout the session.

• Staff available to provide support and assistance whenever required.

• A professional written report provided to the paying parent, where included as part of the agreed service.

Additional reports for solicitors, courts, Cafcass, or other authorised recipients are available for a small additional administration fee.

If you are unsure whether Monitored Contact is the most appropriate service for your family, our team will be happy to discuss your circumstances and help you choose the option that best meets your needs.

Indirect Contact

Indirect Contact provides children and family members with a safe and structured way to maintain communication when direct face-to-face or virtual contact is not appropriate or has not yet been established. This service allows parents, grandparents, or other family members to stay connected through letters, cards, drawings, photographs, emails, or other agreed forms of communication.

Our role is to receive, review, and forward correspondence in accordance with the agreed arrangements, ensuring that communication remains child-focused, appropriate, and compliant with any court orders or professional recommendations. This provides reassurance to all parties while helping children maintain important family connections.

Indirect Contact can be particularly beneficial where direct contact is being introduced gradually, where there are safeguarding concerns, or where it has been directed by the court or another professional.

Booking Indirect Contact

Before Indirect Contact can begin, we require a completed Referral Form and, where appropriate, a Risk Assessment. This enables us to understand your family's circumstances, confirm the agreed arrangements, and ensure the service is suitable for everyone involved.

Start your booking by completing our Referral Form:

Referral Form:
/solicitor-enquiry/

/private-families/

/social-worker-enquiry-cafcaas/

Once we have received your completed referral and supporting information, a member of our team will contact you to explain the process and confirm your booking.

Fees.

Prices are available on request.

This fee includes:

• Receipt and secure handling of correspondence.

• Review of communications to ensure they meet the agreed arrangements.

• Forwarding letters, cards, photographs, emails, or other approved items to the intended recipient.

• Secure record keeping of communications where required.

Additional reports or summaries for solicitors, the court, Cafcass, or other authorised recipients are available for a small additional administration fee.

If you are unsure whether Indirect Contact is the most appropriate service for your family, our team will be happy to discuss your circumstances and help you choose the option that best meets your needs.

Family Support Services

Our Family Support Services are designed to provide practical guidance, emotional support, and tailored assistance to help families navigate challenges and promote positive outcomes for children. We work alongside parents, carers, and professionals to strengthen family relationships, improve communication, and support the wellbeing of everyone involved.

Every family is unique, which is why our support is personalised to meet individual needs. Whether you are adjusting to separation, rebuilding family relationships, preparing for contact arrangements, or looking for additional parenting support, our experienced team is here to help in a respectful, non-judgemental, and child-focused way.

Our Family Support Services may include:

• Parenting advice and guidance.

• Support with establishing and maintaining healthy family relationships.

• Emotional and practical support for parents and carers.

• Assistance in preparing families for contact arrangements.

• Child-focused interventions and wellbeing support.

• Signposting and referrals to other specialist services where appropriate.

Accessing Family Support Services

To ensure we provide the most appropriate support, we ask all new clients to complete a Referral Form before services begin. This helps us understand your family's circumstances, identify your support needs, and ensure we can provide the right level of assistance.

Where appropriate, we may also request additional information or complete a risk assessment to ensure services are delivered safely and effectively.

Start your referral by completing our Referral Form:

Referral Form:
/solicitor-enquiry/

/private-families/

/social-worker-enquiry-cafcaas/

Once we have received your referral, a member of our team will contact you to discuss your needs, explain the available support, and arrange your first appointment.

Fees.

Prices are available on request.

Fees may vary depending on:

• The type of service required.

• The length of each session.

• Whether support is delivered at our centre, in the community, or virtually.

Any costs will be discussed with you before your service begins, ensuring complete transparency with no unexpected charges.

If you would like to learn more about our Family Support Services or discuss how we can support your family, please contact our team. We are committed to providing compassionate, professional, and child-centred support to help families move forward with confidence.

Parenting Programmes

Our Parenting Programmes are designed to support parents and carers in developing the knowledge, skills, and confidence needed to build positive, healthy relationships with their children. Whether you are navigating separation, adjusting to changes in family life, or simply looking to strengthen your parenting skills, our programmes provide practical guidance in a supportive and non-judgemental environment.

Our experienced practitioners deliver evidence-informed programmes that focus on the needs of both parents and children, helping families improve communication, understand children's emotional and developmental needs, and promote positive parenting strategies.

Our Parenting Programmes may cover topics such as:

• Positive parenting techniques.

• Understanding child development and behaviour.

• Effective communication with children.

• Managing conflict and promoting healthy relationships.

• Co-parenting after separation.

• Building routines, boundaries, and consistency.

• Supporting children's emotional wellbeing.

• Strengthening family relationships.

Programmes may be delivered on a one-to-one basis, in small groups, or virtually, depending on your individual needs and circumstances.

Booking a Parenting Programme

Before enrolling on one of our Parenting Programmes, we ask all participants to complete a Referral Form. This helps us understand your circumstances, identify the most suitable programme, and ensure we provide the right level of support.

Some referrals may also require additional information or a risk assessment before the programme begins.

Start your booking by completing our Referral Form:

Referral Form:
/solicitor-enquiry/

/private-families/

/social-worker-enquiry-cafcaas/

Once we have received your referral, a member of our team will contact you to discuss the most appropriate programme, explain the course structure, and arrange your enrolment.

Fees.

Prices are available on request.

Fees may vary depending on:

• The programme selected.

• The number and length of sessions.

• Whether the programme is delivered individually, in a group, or online.

All fees will be confirmed before your programme begins, ensuring complete transparency with no hidden costs.

If you are unsure which Parenting Programme is right for you, our team will be happy to discuss your needs and recommend the most suitable option. Our goal is to empower parents and carers with the tools and confidence to create positive, nurturing family relationships that support children to thrive.

Counselling

Our Counselling Service provides a safe, confidential, and supportive space for individuals, parents, children, young people, and families to explore the challenges they may be facing. Whether you are coping with separation, family conflict, loss, anxiety, stress, or other emotional difficulties, our qualified counsellors are here to help you work towards positive outcomes at your own pace.

We understand that every person's circumstances are unique. Our counselling sessions are tailored to individual needs, offering compassionate, non-judgemental support in a professional environment where you can feel heard, understood, and empowered.

Counselling may support with:

• Family breakdown and separation.

• Parenting challenges.

• Anxiety, stress, and emotional wellbeing.

• Bereavement and loss.

• Relationship and communication difficulties.

• Building confidence and resilience.

• Children's emotional and behavioural wellbeing.

• Managing change and life transitions.

Sessions can be provided on an individual basis, for couples or families where appropriate, and may be delivered in person, online, or by telephone, depending on your needs.

Booking Counselling

Before counselling begins, we ask all new clients to complete a Referral Form. This helps us understand your circumstances, identify your support needs, and ensure we match you with the most appropriate counsellor or service.

Where appropriate, we may also carry out an initial assessment to discuss your goals, answer any questions, and explain how counselling can support you.

Start your booking by completing our Referral Form:

Referral Form:
/solicitor-enquiry/

/private-families/

/social-worker-enquiry-cafcaas/

Once we have received your referral, a member of our team will contact you to arrange your initial appointment.

Fees

Prices are available on request.

Fees may vary depending on:

• The type of counselling required.

• The length of each session.

• Whether sessions are delivered in person, online, or by telephone.

All fees will be discussed with you before counselling begins, ensuring complete transparency with no hidden costs.

If you are unsure whether counselling is the right service for you or your family, our team will be happy to discuss your circumstances and help you access the most appropriate support. Our priority is to provide a safe, caring, and confidential service that promotes emotional wellbeing and helps individuals and families move forward with confidence.

Respite Care

Our Respite Care Service provides temporary, planned support for children and families when parents or carers need a short break from their caring responsibilities. We understand that caring for a child can be both rewarding and demanding, and taking time to rest and recharge can help families maintain positive, healthy relationships and promote the wellbeing of everyone involved.

Our service offers children a safe, nurturing, and engaging environment where they can take part in age-appropriate activities while being cared for by experienced and compassionate staff. We work closely with families to ensure each child's individual needs, routines, and preferences are respected throughout their time with us.

Respite Care may be suitable for:

• Parents and carers who need a short break from caring responsibilities.

• Families experiencing challenging circumstances or increased stress.

• Children who would benefit from social interaction and structured activities.

• Planned support as part of a wider family support package.

• Families requiring temporary assistance during periods of change or transition.

Our priority is to provide high-quality care that supports children to feel safe, valued, and comfortable while giving parents and carers peace of mind.

Booking Respite Care

Before Respite Care can begin, we require a completed Referral Form and, where appropriate, a Risk Assessment. This enables us to understand your child's individual needs, routines, medical information, and any support requirements to ensure we provide safe and appropriate care.

An initial assessment may also be arranged to discuss your family's needs, answer any questions, and develop a personalised care plan.

Start your booking by completing our Referral Form:

Referral Form:
/solicitor-enquiry/

/private-families/

/social-worker-enquiry-cafcaas/

Once we have received your referral and supporting information, a member of our team will contact you to discuss your requirements, confirm availability, and arrange your child's care.

Fees.

Prices are available on request.

Fees may vary depending on:

• The length of the respite session.

• The level of care and support required.

• Whether care is provided at our centre, in the community, or within the family home (where available).

• Any additional staffing or specialist support required.

All fees will be discussed and agreed with you before the service begins, ensuring complete transparency with no unexpected costs.

If you would like to find out more about our Respite Care Service or discuss whether it is the right option for your family, our team will be happy to help. We are committed to providing safe, compassionate, and child-centred care that supports both children and the families who care for them.