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Support families and strengthen communities
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We are constantly looking to recruit team members to join our team!
Please read the job description carefully before making an application. This will help ensure that the position aligns with what you are looking for and that you meet all the necessary requirements.
Once you have submitted your application, we will get back to you shortly.
Children and Family Services Professional Job Description
Social Worker Job Description
Supervised Contact Worker Job Description
Title: Supervised Contact Worker
Reports to: Contact Co-ordinator
Rates: TBC
To provide a consistent service to families, aiming to achieve high-quality contact between children and their families. This can take place in Contact Centres, Children and Family Centres, the local community, and occasionally in family homes.
MAIN PURPOSE
Observe and supervise contact between children and family members or friends.
Recognise harmful or abusive contact and take immediate steps to reduce or remove any harm or abuse.
Record and report observations/interventions during contact sessions to support social workers and other professionals, improving the child/family experience.
Appropriately set up and pack away the area used for contact.
Build professional working relationships with families, professionals, and the team to ensure children, young people, and families receive a positive experience throughout the process.
Seek feedback from children, young people, and families to improve their experience and shape the service’s operation.
SUMMARY OF RESPONSIBILITIES AND DUTIES
Facilitate and supervise contact at various venues to meet the needs of families, ensuring that the space and equipment meet the needs of the children.
Complete detailed reports from notes taken during contact supervision, providing evidence of attachment and general parenting ability suitable for submission in court proceedings.
Recognise any risks or harm and intervene appropriately to de-escalate the risks or bring in additional support as required to safeguard the children.
Ensure the child/young person’s safety and well-being are paramount. Take appropriate action to protect children’s safety, intervening where necessary, and terminating the contact if required.
Take responsibility for carrying out Health and Safety procedures as they apply to self, other staff, and service users.
Attend meetings such as conferences, LAC Reviews, or court proceedings as required.
Identify the parents’ learning style to role model or assist them in providing quality contact, setting up routines, appropriate boundaries, and providing stimulation for their children. Monitor, assess, and evidence their ability to sustain any changes.
Participate in ‘set-up’ meetings to ensure parents and children are made aware of the need to be respectful to staff, etc.
Respect the confidentiality of information given in respect of each service user.
Actively contribute to the service achieving and maintaining National Accreditation for Child Contact Centres (NACCC) status by providing clients with the specified high standard of service required, noting and passing on any shortfalls or potential improvements.
Participate in training and supervision opportunities to ensure the development of your own practice.
Attend staff or team meetings as required.
Adhere to all policies and procedures agreed by the service.
Work flexibly as required by the needs of the service and carry out any other reasonable duties required for the post
CONTACTS AND RELATIONSHIPS
Ensure strong customer/client focus with the needs of the child being paramount.
Maintain strong professional relationships with all customers, clients, and professionals at all times.
MANAGEMENT AND LEADERSHIP
Fully and positively engage with Happy Heaven Child Contact Centers as required to develop and enhance personal and service performance.
EQUALITIES & OTHER KEY ELEMENTS OF ROLE
Implement Happy Heaven Child Contact Centers’ equal opportunities policies and its statutory responsibility with regard to other individuals and service delivery.
Travel across London and beyond (occasionally), as required.
REQUIRED SKILLS AND ABILITIES
Ability to
Communicate effectively with a wide range of people.
Anticipate, diffuse, and manage conflict.
Accurately and factually describe observations of contact, assess the quality of contact, and intervene if necessary.
Work in partnership with a range of agencies and organisations to promote the welfare of children and young people.
Work closely and non-judgementally with all individuals.
Maintain professional boundaries while ensuring equal opportunity and anti-discriminatory working, celebrating diversity.
Work alone or within a team, using initiative and adhering to policies and procedures.
Complete high-quality reports, record contacts, and efficiently utilize databases, Google Workspace, and Microsoft Office.
Knowledge
Have an excellent understanding or a willingness to learn about the provision of supervised contact.
Understand the impact of family breakdown and related issues on children, parents, and carers.
Have a basic understanding of child development.
Possess knowledge or a willingness to acquire knowledge in safeguarding children and child protection, including understanding key risk factors outlined in the Children’s Act 1989 and its amendments (e.g., CA 2004).
Willing to comply with data protection, GDPR, freedom of information, and confidentiality standards in service delivery.
Experience
Previous relevant experience of working with children and families in a caring profession in the statutory, private, or voluntary sector.
Working under pressure to imposed guidelines, procedures, and deadlines.
Qualifications
A recognised qualification, such as NVQ Level 3 in Child Care or Health and Social Care, or equivalent.
GCSE (Level 2) Maths and English Grade C / Grade 4 or above.
Degree in Social Work, psychology or related Field
Special Conditions
Able to work flexibly, responding to the needs of the service, including outside standard 9-5 hours and weekends.
Satisfactory enhanced Disclosure & Barring Service Check.
Commitment to Happy Heaven’s Equal Opportunities Policy.
Current driving licence and own transport available for work, with Class 1 business insurance (desirable).
Guidance Sheet
Complete all sections of the form.
Ensure that you are satisfied with the information you provide. Always review your final version before submission.
If you require an acknowledgement of your application:
If you do not receive an email confirming the receipt of your application, please contact us at
Please note with limited resources, we cannot verify if we have received your application over the phone.
To complete your application:
Ensure all personal details, such as name, address, and contact information, are accurate and up-to-date.
Ensure you clearly state the job title you are applying for.
In the ‘Employment History’ section you must state why you have left a position.
Always explain any gaps in work history.
Proof of qualifications and membership to professional bodies may be required.
Save a copy of the completed application form and any confirmation emails for your records.
References
We will take up professional references once you have been interviewed and provisionally offered the post. Please make sure that you have given the full contact details of your referees so that this does not delay processing reference requests.
If you have no employer references, we will take up references with named individuals at colleges where you have studied, or people who know you in a professional capacity. Please do not put down family members or people you live with as referees.
You will only be confirmed in the post once we are satisfied with the information received from your referees.
Supporting Statement
Please note a comprehensive CV is acceptable in the absence of supporting statement.
Section 7: “Information in Support of Your Application” is called your supporting statement.
You should consider the following:
Applications can only be assessed on the information you provide. You need to clearly demonstrate your capabilities.
You need to explain how you meet each of the person specification points and provide examples from your previous experience. Do not forget to present this in relation to the job description.
Often the strongest applications are those that link the three elements highlighted above and are presented in a clear format (e.g. numbered points that correspond to person specification).
We expect your supporting statement to be approximately three-quarters of a page and no longer than two full pages.
Use concise, unambiguous sentences and avoid exaggerations.
Honesty is always the best policy; please do not make false claims.
If you are making a career change, stress what skills are transferable to the role you are applying for.
Finally, good luck with your application and thank you for your interest in Happy Heaven Child Contact Centers.
Why Work With Us?
Child Focused Environment
Ongoing Training & Development
Flexible Working Options
Making Real Impact
Ready to make a difference?
We would love to hear from you.
Supervised Contact provides a safe, neutral, and child-focused environment where children can spend time with a parent or family member when ongoing support or supervision is required. Our aim is to promote positive, meaningful contact while ensuring the safety, wellbeing, and best interests of the child at all times.
Booking Supported Contact
Community Supervised Contact allows children and families to spend time together in the community while maintaining the reassurance of professional supervision. Rather than taking place within our contact centre, these sessions are held at agreed public locations such as parks, cafés, museums, soft play centres, or other family-friendly venues that are appropriate for the child's age and needs.
Virtual Contact provides children and families with the opportunity to maintain regular and meaningful contact through secure video or telephone calls when face-to-face contact is not possible or appropriate. This service offers a safe and structured way for children to stay connected with a parent or family member, regardless of distance or individual circumstances.
Supported Handovers provide a safe, neutral, and child-focused way for children to be transferred between parents or carers without the need for direct contact between the adults. This service is designed to reduce conflict, minimise stress for children, and ensure that handovers take place in a calm, respectful, and supportive environment.
Monitored Contact provides families with a safe, child-focused environment where children can spend time with a parent or family member while maintaining an appropriate level of oversight. Unlike Supervised Contact, a contact worker is not continuously present throughout the session. Instead, staff carry out regular welfare checks and remain available at all times to offer support if needed.
Indirect Contact provides children and family members with a safe and structured way to maintain communication when direct face-to-face or virtual contact is not appropriate or has not yet been established. This service allows parents, grandparents, or other family members to stay connected through letters, cards, drawings, photographs, emails, or other agreed forms of communication.
Our Family Support Services are designed to provide practical guidance, emotional support, and tailored assistance to help families navigate challenges and promote positive outcomes for children. We work alongside parents, carers, and professionals to strengthen family relationships, improve communication, and support the wellbeing of everyone involved.
Our Parenting Programmes are designed to support parents and carers in developing the knowledge, skills, and confidence needed to build positive, healthy relationships with their children. Whether you are navigating separation, adjusting to changes in family life, or simply looking to strengthen your parenting skills, our programmes provide practical guidance in a supportive and non-judgemental environment.
Our Counselling Service provides a safe, confidential, and supportive space for individuals, parents, children, young people, and families to explore the challenges they may be facing. Whether you are coping with separation, family conflict, loss, anxiety, stress, or other emotional difficulties, our qualified counsellors are here to help you work towards positive outcomes at your own pace.
Our Respite Care Service provides temporary, planned support for children and families when parents or carers need a short break from their caring responsibilities. We understand that caring for a child can be both rewarding and demanding, and taking time to rest and recharge can help families maintain positive, healthy relationships and promote the wellbeing of everyone involved.
Our Mediation Service provides a safe, impartial, and confidential environment where individuals and families can work together to resolve disputes and make informed decisions without the need for lengthy or costly court proceedings. We understand that conflict can be stressful and emotionally challenging, particularly where children and family relationships are involved. Our experienced mediators are committed to helping all parties communicate effectively, explore practical solutions, and reach mutually acceptable agreements.
Our Safeguarding Consultation Service provides professional advice, guidance, and specialist support to organisations, professionals, schools, childcare providers, and families who require expert safeguarding input. We understand that safeguarding concerns can be complex and sensitive, and making the right decisions is essential to protecting children, young people, and vulnerable adults.