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Supervised Contact provides a safe, neutral, and child-focused environment where children can spend time with a parent or family member when ongoing support or supervision is required. Our aim is to promote positive, meaningful contact while ensuring the safety, wellbeing, and best interests of the child at all times.
Our experienced and professional supervisors remain present throughout each session, offering reassurance, observing interactions where required, and ensuring that contact takes place in a calm, respectful, and supportive setting.
Booking Supervised Contact
To ensure we provide the appropriate level of support for your family, all new bookings require a completed Referral Form and Risk Assessment before contact sessions can begin. This allows us to assess individual needs, identify any risks, and ensure all safeguarding procedures are in place prior to the first session.
Start your booking by completing our Referral Form:
Referral Form:
/solicitor-enquiry/
/social-worker-enquiry-cafcaas/
Once we have received your completed referral and supporting information, a member of our team will contact you to discuss the next steps and arrange your booking.
Fees
Prices are available on request.
This fee includes:
A fully supervised contact session.
A professional written report provided to the paying parent following the session (where applicable).
If additional reports are requested for solicitors, courts, Cafcass, or other authorised recipients, these are available for a small additional administration fee.
If you have any questions about the referral process, fees, or whether supervised contact is the right service for your family, please don't hesitate to get in touch. Our team is happy to provide guidance and answer any queries before you book.
Supported Contact provides families with a safe, welcoming, and child-centred environment where children can spend quality time with a parent or family member. Unlike supervised contact, our staff are available to offer support and assistance when needed but do not remain with the family throughout the session or observe every interaction.
This service is suitable where there are no significant safeguarding concerns but where families would benefit from a neutral venue and the reassurance that trained staff are on hand if required. Our goal is to help create positive experiences that support and strengthen family relationships.
Booking Supported Contact
Before your first session, we ask all families to complete a Referral Form. This helps us understand your family's circumstances, ensure Supported Contact is the most appropriate service, and prepare for your visit.
Where necessary, we may also request additional information to ensure we can provide a safe and suitable environment for everyone attending.
Start your booking by completing our Referral Form:
Referral Form:
/solicitor-enquiry/
/social-worker-enquiry-cafcaas/
Once your referral has been received, a member of our team will be in touch to discuss availability and arrange your first session.
Fees
Prices are available on request.
This fee includes:
Use of our safe, child-friendly contact centre.
Support from experienced staff throughout your visit, if required.
Assistance with arrivals and departures to help ensure smooth handovers.
Should you require a written summary or report following a session, this may be available for an additional administration fee where appropriate.
If you're unsure whether Supported Contact is the right service for your family, our team will be happy to discuss your circumstances and help you choose the most suitable option.
Community Supervised Contact allows children and families to spend time together in the community while maintaining the reassurance of professional supervision. Rather than taking place within our contact centre, these sessions are held at agreed public locations such as parks, cafés, museums, soft play centres, or other family-friendly venues that are appropriate for the child's age and needs.
A trained supervisor accompanies the family throughout the session, ensuring the child's safety and wellbeing while allowing natural and meaningful interactions to take place. This service can help families progress towards less restrictive contact arrangements where appropriate, while providing independent observations and maintaining a safe environment.
Booking Community Supervised Contact
Before any community-based session can be arranged, we require a completed Referral Form and Risk Assessment. This enables us to assess whether community contact is suitable, identify any safeguarding considerations, and agree on an appropriate venue and contact plan.
Each referral is carefully reviewed to ensure the location, supervision level, and practical arrangements are suitable for everyone involved.
Start your booking by completing our Referral Form:
Referral Form:
/solicitor-enquiry/
/social-worker-enquiry-cafcaas/
Once we have received your completed referral and supporting information, a member of our team will contact you to discuss your requirements, agree a suitable venue, and arrange your booking.
Fees.
Prices are available on request.
Please note that community sessions may incur additional costs depending on the agreed arrangements, including:
Supervisor travel time and mileage (where applicable).
Admission fees for venues or activities, where these are required.
Parking charges or other reasonable expenses associated with the session.
A professional written report for the paying parent is included where requested as part of the agreed service. Additional reports for solicitors, courts, Cafcass, or other authorised recipients are available for a small additional administration fee.
If you are unsure whether Community Supervised Contact is the most appropriate option for your family, our team will be happy to discuss your circumstances and help you choose the service that best meets your needs.
Virtual Contact provides children and families with the opportunity to maintain regular and meaningful contact through secure video or telephone calls when face-to-face contact is not possible or appropriate. This service offers a safe and structured way for children to stay connected with a parent or family member, regardless of distance or individual circumstances.
A trained contact supervisor is present throughout the virtual session to facilitate the call, ensure the child's safety and wellbeing, and provide support where required. Virtual Contact can be particularly beneficial where families live in different parts of the country, during temporary arrangements, or when directed by the court or another professional.
Booking Virtual Contact
Before your first Virtual Contact session can be arranged, we require a completed Referral Form and Risk Assessment. This allows us to assess your family's needs, ensure the service is suitable, and make the necessary arrangements for a safe and successful session.
Start your booking by completing our Referral Form:
Referral Form:
/solicitor-enquiry/
/social-worker-enquiry-cafcaas/
Once we have received your completed referral and supporting information, a member of our team will contact you to discuss the arrangements and confirm your booking.
Fees
Prices are available on request.
This fee includes:
A professionally facilitated and supervised video or telephone contact session.
Support from an experienced contact supervisor throughout the session.
A written report provided to the paying parent, where included as part of the agreed service.
Additional reports for solicitors, courts, Cafcass, or other authorised recipients are available for a small additional administration fee.
To help sessions run smoothly, all participants should have access to a reliable internet connection (for video calls), a suitable device, and a quiet, private environment where the child can engage comfortably.
If you have any questions about Virtual Contact or would like to discuss whether it is the right option for your family, our team will be happy to help.
Supported Handovers provide a safe, neutral, and child-focused way for children to be transferred between parents or carers without the need for direct contact between the adults. This service is designed to reduce conflict, minimise stress for children, and ensure that handovers take place in a calm, respectful, and supportive environment.
Our experienced staff facilitate the arrival and departure of each parent or carer, carefully managing the handover process to ensure children can move smoothly between households. Parents do not need to meet or communicate directly, helping to create a more positive experience for everyone involved.
Supported Handovers are suitable for families who are experiencing conflict, following court proceedings, or where a neutral location has been recommended by a professional or agreed between the parties.
Booking Supported Handovers
Before Supported Handovers can begin, we require a completed Referral Form and, where appropriate, a Risk Assessment. This enables us to understand your family's circumstances, identify any safeguarding considerations, and ensure suitable arrangements are in place for each handover.
Start your booking by completing our Referral Form:
Referral Form:
/solicitor-enquiry/
/social-worker-enquiry-cafcaas/
Once we have received your completed referral and supporting information, a member of our team will contact you to discuss the arrangements and confirm your booking.
Fees.
Prices are available on request.
This fee includes:
A professionally managed handover at our contact centre.
Support from experienced staff throughout the arrival and departure process.
Separate arrival and collection arrangements to minimise contact between parents or carers.
A safe, neutral environment focused on the child's wellbeing.
If a written record or report is required for solicitors, the court, Cafcass, or another authorised recipient, this can be provided for an additional administration fee.
If you are unsure whether Supported Handovers are the right service for your family, our team will be happy to discuss your circumstances and help you choose the most appropriate option.
Monitored Contact provides families with a safe, child-focused environment where children can spend time with a parent or family member while maintaining an appropriate level of oversight. Unlike Supervised Contact, a contact worker is not continuously present throughout the session. Instead, staff carry out regular welfare checks and remain available at all times to offer support if needed.
This service is suitable where there are no significant safeguarding concerns requiring constant supervision, but where an independent presence is needed to provide reassurance, monitor the wellbeing of those attending, and ensure the agreed arrangements are followed.
Our aim is to provide children with the opportunity to enjoy quality time with their family member in a relaxed environment while ensuring that support is readily available should any concerns arise.
Booking Monitored Contact
Before Monitored Contact can begin, we require a completed Referral Form and, where appropriate, a Risk Assessment. This enables us to assess your family's needs, ensure the service is suitable, and put the appropriate arrangements in place before the first session.
Start your booking by completing our Referral Form:
Referral Form:
/social-worker-enquiry-cafcaas/
Once we have received your completed referral and supporting information, a member of our team will contact you to discuss your requirements and arrange your booking.
Fees.
Prices are available on request.
This fee includes:
A monitored contact session within our safe and child-friendly contact centre.
Regular welfare checks by an experienced contact worker throughout the session.
Staff available to provide support and assistance whenever required.
A professional written report provided to the paying parent, where included as part of the agreed service.
Additional reports for solicitors, courts, Cafcass, or other authorised recipients are available for a small additional administration fee.
If you are unsure whether Monitored Contact is the most appropriate service for your family, our team will be happy to discuss your circumstances and help you choose the option that best meets your needs.
Indirect Contact provides children and family members with a safe and structured way to maintain communication when direct face-to-face or virtual contact is not appropriate or has not yet been established. This service allows parents, grandparents, or other family members to stay connected through letters, cards, drawings, photographs, emails, or other agreed forms of communication.
Our role is to receive, review, and forward correspondence in accordance with the agreed arrangements, ensuring that communication remains child-focused, appropriate, and compliant with any court orders or professional recommendations. This provides reassurance to all parties while helping children maintain important family connections.
Indirect Contact can be particularly beneficial where direct contact is being introduced gradually, where there are safeguarding concerns, or where it has been directed by the court or another professional.
Booking Indirect Contact
Before Indirect Contact can begin, we require a completed Referral Form and, where appropriate, a Risk Assessment. This enables us to understand your family's circumstances, confirm the agreed arrangements, and ensure the service is suitable for everyone involved.
Start your booking by completing our Referral Form:
Referral Form:
/solicitor-enquiry/
/social-worker-enquiry-cafcaas/
Once we have received your completed referral and supporting information, a member of our team will contact you to explain the process and confirm your booking.
Fees.
Prices are available on request.
This fee includes:
Receipt and secure handling of correspondence.
Review of communications to ensure they meet the agreed arrangements.
Forwarding letters, cards, photographs, emails, or other approved items to the intended recipient.
Secure record keeping of communications where required.
Additional reports or summaries for solicitors, the court, Cafcass, or other authorised recipients are available for a small additional administration fee.
If you are unsure whether Indirect Contact is the most appropriate service for your family, our team will be happy to discuss your circumstances and help you choose the option that best meets your needs.
Our Family Support Services are designed to provide practical guidance, emotional support, and tailored assistance to help families navigate challenges and promote positive outcomes for children. We work alongside parents, carers, and professionals to strengthen family relationships, improve communication, and support the wellbeing of everyone involved.
Every family is unique, which is why our support is personalised to meet individual needs. Whether you are adjusting to separation, rebuilding family relationships, preparing for contact arrangements, or looking for additional parenting support, our experienced team is here to help in a respectful, non-judgemental, and child-focused way.
Our Family Support Services may include:
Parenting advice and guidance.
Support with establishing and maintaining healthy family relationships.
Emotional and practical support for parents and carers.
Assistance in preparing families for contact arrangements.
Child-focused interventions and wellbeing support.
Signposting and referrals to other specialist services where appropriate.
To ensure we provide the most appropriate support, we ask all new clients to complete a Referral Form before services begin. This helps us understand your family's circumstances, identify your support needs, and ensure we can provide the right level of assistance.
Where appropriate, we may also request additional information or complete a risk assessment to ensure services are delivered safely and effectively.
Start your referral by completing our Referral Form:
Referral Form:
/solicitor-enquiry/
/social-worker-enquiry-cafcaas/
Once we have received your referral, a member of our team will contact you to discuss your needs, explain the available support, and arrange your first appointment.
Fees.
Prices are available on request.
Fees may vary depending on:
The type of service required.
The length of each session.
Whether support is delivered at our centre, in the community, or virtually.
Any costs will be discussed with you before your service begins, ensuring complete transparency with no unexpected charges.
If you would like to learn more about our Family Support Services or discuss how we can support your family, please contact our team. We are committed to providing compassionate, professional, and child-centred support to help families move forward with confidence.
Our Parenting Programmes are designed to support parents and carers in developing the knowledge, skills, and confidence needed to build positive, healthy relationships with their children. Whether you are navigating separation, adjusting to changes in family life, or simply looking to strengthen your parenting skills, our programmes provide practical guidance in a supportive and non-judgemental environment.
Our experienced practitioners deliver evidence-informed programmes that focus on the needs of both parents and children, helping families improve communication, understand children's emotional and developmental needs, and promote positive parenting strategies.
Our Parenting Programmes may cover topics such as:
Positive parenting techniques.
Understanding child development and behaviour.
Effective communication with children.
Managing conflict and promoting healthy relationships.
Co-parenting after separation.
Building routines, boundaries, and consistency.
Supporting children's emotional wellbeing.
Strengthening family relationships.
Programmes may be delivered on a one-to-one basis, in small groups, or virtually, depending on your individual needs and circumstances.
Booking a Parenting Programme
Before enrolling on one of our Parenting Programmes, we ask all participants to complete a Referral Form. This helps us understand your circumstances, identify the most suitable programme, and ensure we provide the right level of support.
Some referrals may also require additional information or a risk assessment before the programme begins.
Start your booking by completing our Referral Form:
Referral Form:
/solicitor-enquiry/
/social-worker-enquiry-cafcaas/
Once we have received your referral, a member of our team will contact you to discuss the most appropriate programme, explain the course structure, and arrange your enrolment.
Fees.
Prices are available on request.
Fees may vary depending on:
The programme selected.
The number and length of sessions.
Whether the programme is delivered individually, in a group, or online.
All fees will be confirmed before your programme begins, ensuring complete transparency with no hidden costs.
If you are unsure which Parenting Programme is right for you, our team will be happy to discuss your needs and recommend the most suitable option. Our goal is to empower parents and carers with the tools and confidence to create positive, nurturing family relationships that support children to thrive.
Our Counselling Service provides a safe, confidential, and supportive space for individuals, parents, children, young people, and families to explore the challenges they may be facing. Whether you are coping with separation, family conflict, loss, anxiety, stress, or other emotional difficulties, our qualified counsellors are here to help you work towards positive outcomes at your own pace.
We understand that every person's circumstances are unique. Our counselling sessions are tailored to individual needs, offering compassionate, non-judgemental support in a professional environment where you can feel heard, understood, and empowered.
Counselling may support with:
Family breakdown and separation.
Parenting challenges.
Anxiety, stress, and emotional wellbeing.
Bereavement and loss.
Relationship and communication difficulties.
Building confidence and resilience.
Children's emotional and behavioural wellbeing.
Managing change and life transitions.
Sessions can be provided on an individual basis, for couples or families where appropriate, and may be delivered in person, online, or by telephone, depending on your needs.
Booking Counselling
Before counselling begins, we ask all new clients to complete a Referral Form. This helps us understand your circumstances, identify your support needs, and ensure we match you with the most appropriate counsellor or service.
Where appropriate, we may also carry out an initial assessment to discuss your goals, answer any questions, and explain how counselling can support you.
Start your booking by completing our Referral Form:
Referral Form:
/solicitor-enquiry/
/social-worker-enquiry-cafcaas/
Once we have received your referral, a member of our team will contact you to arrange your initial appointment.
Fees
Prices are available on request.
Fees may vary depending on:
The type of counselling required.
The length of each session.
Whether sessions are delivered in person, online, or by telephone.
All fees will be discussed with you before counselling begins, ensuring complete transparency with no hidden costs.
If you are unsure whether counselling is the right service for you or your family, our team will be happy to discuss your circumstances and help you access the most appropriate support. Our priority is to provide a safe, caring, and confidential service that promotes emotional wellbeing and helps individuals and families move forward with confidence.
Our Respite Care Service provides temporary, planned support for children and families when parents or carers need a short break from their caring responsibilities. We understand that caring for a child can be both rewarding and demanding, and taking time to rest and recharge can help families maintain positive, healthy relationships and promote the wellbeing of everyone involved.
Our service offers children a safe, nurturing, and engaging environment where they can take part in age-appropriate activities while being cared for by experienced and compassionate staff. We work closely with families to ensure each child's individual needs, routines, and preferences are respected throughout their time with us.
Respite Care may be suitable for:
Parents and carers who need a short break from caring responsibilities.
Families experiencing challenging circumstances or increased stress.
Children who would benefit from social interaction and structured activities.
Planned support as part of a wider family support package.
Families requiring temporary assistance during periods of change or transition.
Our priority is to provide high-quality care that supports children to feel safe, valued, and comfortable while giving parents and carers peace of mind.
Booking Respite Care
Before Respite Care can begin, we require a completed Referral Form and, where appropriate, a Risk Assessment. This enables us to understand your child's individual needs, routines, medical information, and any support requirements to ensure we provide safe and appropriate care.
An initial assessment may also be arranged to discuss your family's needs, answer any questions, and develop a personalised care plan.
Start your booking by completing our Referral Form:
Referral Form:
/solicitor-enquiry/
/social-worker-enquiry-cafcaas/
Once we have received your referral and supporting information, a member of our team will contact you to discuss your requirements, confirm availability, and arrange your child's care.
Fees.
Prices are available on request.
Fees may vary depending on:
The length of the respite session.
The level of care and support required.
Whether care is provided at our centre, in the community, or within the family home (where available).
Any additional staffing or specialist support required.
All fees will be discussed and agreed with you before the service begins, ensuring complete transparency with no unexpected costs.
If you would like to find out more about our Respite Care Service or discuss whether it is the right option for your family, our team will be happy to help. We are committed to providing safe, compassionate, and child-centred care that supports both children and the families who care for them.
Our Independent Social Work Service provides professional, impartial, and child-centred assessments, advice, and support for children, young people, families, solicitors, local authorities, and the courts. Our experienced Independent Social Workers are committed to delivering high-quality services that place the child's welfare at the heart of every decision while working collaboratively with all professionals involved.
We understand that every family has unique circumstances, and our approach is tailored to meet individual needs. Whether providing assessments, court reports, direct work with children, or specialist family support, we deliver evidence-based recommendations that are balanced, thorough, and focused on achieving the best possible outcomes for children.
Our Independent Social Work Service offers professional expertise across a wide range of areas, ensuring that families and professionals receive reliable, timely, and compassionate support.
Parenting Assessments.
Special Guardianship Order (SGO) Assessments.
Connected Persons and Kinship Assessments.
Viability Assessments.
Private Law Assessments.
Public Law Assessments.
Child and Family Assessments.
Risk Assessments.
Welfare Reports.
Direct Work with Children and Young People.
Contact Assessments and Supervision.
Court-Directed Assessments and Expert Reports.
Family Support and Intervention.
Consultation and Professional Advice.
Our assessments are completed objectively and in accordance with current legislation, statutory guidance, and best practice. We work sensitively with families while ensuring all recommendations are evidence-based, transparent, and focused on promoting children's safety, wellbeing, and long-term stability.
Solicitors representing children, parents, or other family members.
Local Authorities requiring independent assessments or specialist support.
Cafcass and Family Court proceedings.
Parents seeking an independent assessment or professional opinion.
Families involved in private or public law proceedings.
Kinship carers and prospective Special Guardians.
Professionals requiring expert consultation or independent advice.
Organisations seeking experienced Independent Social Work services.
Our priority is to provide high-quality, professional, and impartial services that support informed decision-making while promoting the best interests of children and young people.
Before Independent Social Work can begin, we require a completed Referral Form together with any relevant documentation relating to the case. This enables us to understand the nature of the referral, the issues requiring assessment, relevant court directions (where applicable), and any timescales that need to be met.
An initial consultation may also be arranged to discuss the referral, clarify the required assessment, agree the scope of work, and provide an estimated timescale for completion.
Start your referral by completing the appropriate form:
Referral Forms:
Once we have received your referral and supporting information, a member of our team will contact you to discuss your requirements, confirm availability, and agree the next steps.
Prices are available on request.
Fees may vary depending on:
The type and complexity of the assessment required.
Court timescales and reporting deadlines.
The level of direct work or intervention involved.
Travel requirements and location of the assessment.
The number of family members involved.
Whether expert witness attendance at court is required.
All fees will be discussed and agreed before work begins, ensuring complete transparency with no unexpected costs.
If you would like to find out more about our Independent Social Work Service or discuss your requirements, our experienced team will be happy to help. We are committed to providing professional, impartial, and child-focused social work services that support families, professionals, and the courts in making informed decisions that safeguard and promote the welfare of children and young people.
Our Mediation Service provides a safe, impartial, and confidential environment where individuals and families can work together to resolve disputes and make informed decisions without the need for lengthy or costly court proceedings. We understand that conflict can be stressful and emotionally challenging, particularly where children and family relationships are involved. Our experienced mediators are committed to helping all parties communicate effectively, explore practical solutions, and reach mutually acceptable agreements.
Our service encourages open and respectful discussion, empowering individuals to resolve issues in a constructive and child-focused way. We remain neutral throughout the process, ensuring everyone has the opportunity to be heard while supporting positive outcomes that work for all involved.
Mediation can help preserve relationships, reduce conflict, and provide a flexible alternative to formal legal proceedings.
Our approach is centred on promoting respectful communication, reducing conflict, and achieving practical solutions that place the wellbeing of children and families at the heart of every agreement.
Our priority is to provide a supportive, impartial, and professional mediation service that helps individuals resolve disputes respectfully while promoting positive outcomes for children and families.
Before mediation begins, we require a completed Referral Form together with brief information about the issues you would like to discuss. This allows us to determine whether mediation is appropriate and ensures we understand the needs of everyone involved.
An initial consultation may be arranged with each participant to explain the mediation process, answer any questions, assess suitability, and ensure everyone can participate safely and voluntarily.
Start your booking by completing the appropriate Referral Form:
Referral Forms:
Once we have received your referral, a member of our team will contact you to discuss your requirements, explain the mediation process, confirm availability, and arrange your first appointment.
Prices are available on request.
Fees may vary depending on:
All fees will be discussed and agreed before mediation begins, ensuring complete transparency with no unexpected costs.
If you would like to find out more about our Mediation Service or discuss whether mediation is the right option for your circumstances, our team will be happy to help. We are committed to providing professional, impartial, and compassionate mediation services that help individuals and families find practical solutions, reduce conflict, and move forward with confidence.
Our Safeguarding Consultation Service provides professional advice, guidance, and specialist support to organisations, professionals, schools, childcare providers, and families who require expert safeguarding input. We understand that safeguarding concerns can be complex and sensitive, and making the right decisions is essential to protecting children, young people, and vulnerable adults.
Our experienced safeguarding professionals offer impartial, evidence-based consultation to help individuals and organisations understand their safeguarding responsibilities, manage risk effectively, and ensure compliance with current legislation and best practice. Whether you require advice on a specific safeguarding concern or ongoing professional support, we are committed to delivering practical guidance that promotes safe and effective decision-making.
Our service is designed to strengthen safeguarding practice, improve confidence, and support positive outcomes for those at risk.
Professional Safeguarding Advice and Guidance.
Child Protection and Safeguarding Consultation.
Risk Identification and Risk Management Support.
Case Consultation and Professional Decision-Making.
Early Help and Threshold Guidance.
Multi-Agency Safeguarding Advice.
Safeguarding Audits and Practice Reviews.
Policy and Procedure Consultation.
Safeguarding Support for Schools and Educational Settings.
Safeguarding Consultation for Childcare Providers and Voluntary Organisations.
Advice for Private Providers and Community Organisations.
Ongoing Safeguarding Supervision and Professional Support.
Our consultations are tailored to the individual needs of each client, providing practical, proportionate, and legally informed guidance that supports safe practice while promoting the welfare of children and vulnerable individuals.
Schools, colleges, and educational settings.
Early years providers and nurseries.
Children's residential homes and supported accommodation providers.
Foster care and independent social work agencies.
Voluntary and community organisations.
Health and social care professionals.
Employers seeking safeguarding advice for their workforce.
Families seeking independent safeguarding guidance.
Professionals managing complex safeguarding cases.
Organisations wishing to strengthen their safeguarding arrangements.
Our priority is to provide high-quality, responsive, and professional safeguarding consultation that helps organisations and individuals make informed decisions while ensuring the safety and wellbeing of those they support.
Before your consultation, we ask that you complete a Referral Form and provide a brief summary of the safeguarding issue or support required. This enables us to allocate the most appropriate safeguarding professional and ensure the consultation is tailored to your specific needs.
An initial discussion may also be arranged to clarify your requirements, determine the level of support needed, and agree the scope of the consultation.
Start your booking by completing the appropriate Referral Form:
Referral Forms:
Once we have received your referral, a member of our team will contact you to discuss your requirements, confirm availability, and arrange your consultation.
Prices are available on request.
Fees may vary depending on:
The complexity of the safeguarding matter.
The length of the consultation.
Whether a one-off consultation or ongoing support is required.
The preparation or review of safeguarding documentation.
Any follow-up advice, reports, or recommendations requested.
Whether consultations are delivered remotely or in person.
All fees will be discussed and agreed before the consultation begins, ensuring complete transparency with no unexpected costs.
If you would like to find out more about our Safeguarding Consultation Service or discuss how we can support your organisation or individual circumstances, our experienced team will be happy to help. We are committed to providing professional, practical, and child-focused safeguarding advice that strengthens practice, promotes compliance, and helps protect children, young people, and vulnerable adults.
Happy Heaven Family Link
Terms of Use
Last updated: September 2026
Welcome to Happy Heaven Family Link, operated by Happy Heaven Child Contact Centre (“Happy Heaven”, “we”, “us” or “our”).
Family Link is a secure online communication platform designed to help separated parents, carers and other authorised family members communicate about their children and manage child-related arrangements in a focused, respectful and child-centred way.
By creating an account and using Family Link, you agree to these Terms of Use.
1. Who can use Family Link
You must be an adult aged 18 or over and authorised by Happy Heaven to create and use a Family Link account.
Your account is personal to you. You must not allow another person to access or use your account.
You are responsible for keeping your password and login information secure and must notify Happy Heaven promptly if you believe your account has been accessed without your permission.
2. What Family Link is for
Family Link may be used to communicate about matters concerning your child, including contact arrangements, handovers, collection and return times, activities, appointments, important welfare information and other reasonable child-related updates.
All communication should be necessary, factual, respectful and child-centred.
Family Link should not be used to continue relationship disputes or communicate about matters unrelated to the child.
3. Messaging
Messages sent through Family Link are intended to provide a reliable communication history.
Where the platform is configured this way, messages cannot be edited or deleted by users after they have been sent.
You should therefore check every message carefully before selecting Send.
The person sending a message is responsible for its contents.
4. Unacceptable Behaviour
You must not use Family Link to send or upload content that is:
* Threatening, abusive, intimidating or harassing;
* Discriminatory, offensive or deliberately humiliating;
* Knowingly false or misleading;
* Unnecessarily hostile or inflammatory;
* Intended to pressure or repeatedly contact another user;
* Unrelated to reasonable child or parenting arrangements;
* In breach of a court order, Non-Molestation Order, Restraining Order or other legal restriction; or
* Otherwise unlawful or likely to create a safeguarding concern.
Happy Heaven may take appropriate action where these requirements are breached.
5. Court Orders and Restrictions
Using Family Link does not override, amend or replace any court order.
Users are responsible for complying with court orders and other legal restrictions that apply to them.
You must inform Happy Heaven of any court order or restriction that may affect whether or how you communicate through Family Link.
Where necessary, Happy Heaven may restrict, suspend or modify access to protect a child or adult or to comply with a legal or safeguarding requirement.
6. Safeguarding
Happy Heaven takes safeguarding seriously.
If information communicated through Family Link gives rise to a safeguarding concern, Happy Heaven may take appropriate action in accordance with its safeguarding responsibilities.
This may include sharing relevant information with appropriate safeguarding or statutory agencies where there is a lawful basis to do so.
Family Link is not an emergency service.
If you believe that a child or adult is in immediate danger, contact 999 or the appropriate emergency service.
7. Monitoring and Records
Happy Heaven may access or review information held within Family Link where reasonably necessary for administration, technical support, safeguarding, investigating misuse, resolving complaints, complying with legal obligations or protecting the rights and safety of users and children.
Happy Heaven does not guarantee that every message will be routinely monitored or reviewed.
Parents should therefore not rely on Family Link as a safeguarding monitoring or emergency reporting service.
8. Account Suspension or Termination
Happy Heaven may restrict or suspend an account where reasonably necessary because of suspected misuse, safeguarding concerns, security concerns, breach of these Terms, a relevant court order or legal requirement.
Where appropriate, we will explain the reason for the restriction.
Suspension or closure of an account does not necessarily mean that historical records will be deleted.
9. Availability
We will take reasonable steps to keep Family Link available and secure, but we cannot guarantee uninterrupted access at all times.
Access may occasionally be interrupted for maintenance, technical problems, security updates or circumstances outside our reasonable control.
10. Changes to these Terms
We may update these Terms when necessary because of changes to Family Link, our services or applicable legal requirements.
Where a material change affects users, we will provide appropriate notice.
Happy Heaven Family Link
Privacy Notice
Last updated: September 2026
This Privacy Notice explains how Happy Heaven handles personal information when you use Happy Heaven Family Link.
1. Information We May Collect
Depending on how Family Link is used, we may process information including:
Account information: your name, contact information, account details and relationship to the child.
Child information: the child’s name, relevant identifying information and information necessary for managing child arrangements.
Communication information: messages, updates, arrangements, dates, times and information shared through Family Link.
Technical information: login information, security records, IP/device information and other technical data necessary to operate and secure the platform.
Case information: where relevant, information concerning contact arrangements, referrals or court-directed arrangements.
Some information communicated through Family Link could constitute special category personal data, for example information concerning health, ethnicity or other particularly sensitive matters. Appropriate additional protections and a valid legal condition must apply where such information is processed.
2. Why We Use Personal Information
We may process information to:
* Create and administer Family Link accounts;
* Verify authorised users;
* Facilitate communication about children;
* Maintain an accurate communication history;
* Administer child contact and handover arrangements;
* Provide technical and customer support;
* Protect the security and integrity of Family Link;
* Respond to safeguarding concerns;
* Investigate complaints or misuse;
* Establish, exercise or defend legal claims where appropriate; and
* Meet applicable legal and regulatory requirements.
UK data-protection law requires organisations to identify an appropriate lawful basis before processing personal information and to tell individuals about the basis and purpose.
Before publishing this section, Happy Heaven should insert its confirmed Article 6 lawful basis/bases and, where applicable, Article 9 conditions following its data-protection assessment.
3. Who Can See Your Information
Information may be accessible, as appropriate, to the other authorised Family Link user(s) connected to the family account and authorised Happy Heaven personnel who require access for legitimate operational, safeguarding, technical or legal purposes.
We may also share relevant information with courts, CAFCASS, local authorities, police, safeguarding agencies, professional advisers, IT/service providers or other organisations where we have an appropriate lawful basis or are legally required to do so.
We do not sell your personal information.
4. Children’s Information
Although Family Link is intended to be used by parents and authorised adults, the service necessarily processes information relating to children.
Happy Heaven will seek to minimise the amount of children’s information collected and use it only where reasonably necessary for the relevant purposes.
If children themselves will be permitted to create accounts or directly access Family Link, Happy Heaven should carry out a separate assessment before enabling that functionality. The ICO’s Children’s Code can apply to online services likely to be accessed by under-18s, even where children are not the intended audience.
5. How Long We Keep Information
Personal information will only be retained for as long as reasonably necessary for the purposes for which it was collected and in accordance with Happy Heaven’s applicable retention policy.
Some records may need to be retained after an account is closed because of safeguarding, legal, regulatory, complaint-handling or record-keeping requirements.
Account closure therefore does not automatically result in immediate deletion of all Family Link records.
6. Security
Happy Heaven takes reasonable organisational and technical measures to protect personal information against unauthorised access, loss, alteration or disclosure.
Users also have a responsibility to protect their login credentials and devices.
7. Your Data Protection Rights
Depending upon the circumstances and the lawful basis being relied upon, you may have rights concerning your personal information, including rights to request access, correction, erasure or restriction and to object to certain processing.
Some rights are subject to legal exemptions, particularly where records need to be retained for safeguarding, legal proceedings or other lawful purposes.
8. Consent and Withdrawal
Where Happy Heaven relies specifically upon your consent for an optional processing activity, you may withdraw that consent.
Withdrawal will not affect processing already lawfully carried out before withdrawal and will not necessarily require deletion of information that Happy Heaven is entitled or required to retain under another lawful basis.
The ICO recommends that consent requests be clear, separate from general terms, based on a positive opt-in and not use pre-ticked boxes.
9. Complaints and Questions
If you have questions about how your information is handled or wish to exercise a data-protection right, please contact:
Happy Heaven Child Contact Centre
Email: admin@happyheaven.co.uk
Telephone: 0161 527 7329
You also have the right to raise concerns with the Information Commissioner’s Office (ICO).